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At ICA we believe insurance is really all about helping people, so we go out of our
way to make it pleasurable and easy for you to do business with us. At the same time,
we bring reassurance and comfort to your customers in the midst of a crisis or a
catastrophe. Our goal is to go beyond the normal standards of good customer service
and provide you with immediate response, unsurpassed quality assurance, and superior
staffing. We know that the caliber of service we offer can make an important
difference to those coping with loss, injury, and destruction; therefore, at ICA,
Inc., every claim begins with service and ends with service.
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Read About Our Special Services >>
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| Catastrophe Services |
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When catastrophe strikes, ICA is there as a steady and reliable presence, providing
immediate action, long-term assistance, and unwavering reassurance to all those
involved. Our staff is specially trained for the devastation caused by natural
disasters with extensive experience in hurricanes, tornadoes, floods, hail, fire,
and earthquakes, as well as winter events.
During times of crises, it is especially important that we offer a quality product
tailored to your specific format and needs, completed without delay. Whether an
appraisal or full adjustment, ICA offers no geographical limitations and is
prepared to bring relief, maintain professionalism, and react in timely manner
throughout the entire aftermath of a catastrophe.
Catastrophe Assistance
• Catastrophe Team on call 24/7
• Field Personnel dedicated specifically to your claims
• Pillar Unit of rapid response experts to address a wide range of issues from
financial controls to travel, IT resources to office space, and supply logistics
to quality assurance
• Claim Intake Center to handle the increase in claims
• Claims Management System (CMS) to track progress of a claim from receipt to closure
• Network of Branch Offices to ensure someone will be there to handle long and
short-term issues
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| Personal Line |
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Property & Casualty
Taking great pride in providing accurate documentation for every type of claims
handling, including personal and commercial lines, ICA property and casualty claims
adjusters have been trained in the art of investigation. Our adjusters have the
expertise to obtain written and recorded statements, secure salvage, negotiate
settlements, and identify subrogation. Whether a partial investigation or a full
assignment, our objective is to tailor our claim services to fit your specific needs.
Liability
ICA Appraisal and Disposition Services provide on-site investigations, evaluation,
and negotiation for virtually any casualty claim in North America. Our
professional appraisers provide automated, on-site appraisals for post-loss
investigative services and replacement cost valuation service.
With liability considerations, your bottom line is our first priority. Because we
understand each case is unique, ICA professionals are committed to finding tailored
solutions to your toughest liability claims.
Recreational Marine
Our staff is well versed in aluminum and fiber glass boat construction,
as well as the proper repair techniques required on such craft. In
addition, ICA adjusters involved in recreational marine claims have
a strong background in out board motor damage and repair and a working
knowledge of marine electronics, including trolling motors and depth
flashers, along with other equipment used by the boating public.
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| Commercial Line |
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Property & Casualty
Taking great pride in providing accurate documentation for every type of claims
handling, including personal and commercial lines, ICA property and casualty claims
adjusters have been trained in the art of investigation. Our adjusters have the
expertise to obtain written and recorded statements, secure salvage, negotiate
settlements, and identify subrogation. Whether a partial investigation or a full
assignment, our objective is to tailor our claim services to fit your specific needs.
Liability
ICA Appraisal and Disposition Services provide on-site investigations, evaluation,
and negotiation for virtually any casualty claim in North America. Our
professional appraisers provide automated, on-site appraisals for post-loss
investigative services and replacement cost valuation service.
With liability considerations, your bottom line is our first priority. Because we
understand each case is unique, ICA professionals are committed to finding tailored
solutions to your toughest liability claims.
Heavy Equipment/Boiler & Machinery
When it comes to heavy equipment and/or boiler and machinery losses,
ICA understands that production schedules are of the utmost importance.
To minimize downtime, we ensure immediate response and analyze
specified equipment on an individual basis.
Executive and General Adjusters
The training and experience of our Executive and General Adjusters
provides you with a strong foundation no matter what the situation.
These ICA professionals have the ability to serve client companies
without travel to time restrictions to make ICA adjuster a valuable
asset when special claims are involved that require an experienced
perspective and precise expedition.
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Read About Our Special Services >>
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