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• Q Do you have qualified General Adjusters on staff?
• A Yes, out of the approximately 750 adjusters who work for ICA,
there are a number of them who are licensed as General Adjusters.
• Q Do you have proper Wind, Flood, and other certifications?
• A Yes, we have all of the proper certifications in each of the
states that we do business in.
• Q How long does it normally take for you to make an appointment
with the customer after a loss comes in?
• A We make our initial contact with the insured within 24 hours
of receipt of taking the loss.
• Q What are the main geographic areas that you cover?
• A Our Catastrophe division covers the whole United States while
our "Day to Day" divisions cover the Northeast and Southeast regions of the US.
View our location map to see the regions covered.
• Q Do you have any training programs in place for your staff?
• A ICA has an excellent in-house training program that is headed by
two of our management staff. One has over 8 years of training experience and the
other has over 22 years experience as an adjuster.
• Q Are you experienced in dealing with major Catastrophe losses?
• A We have extensive experience in dealing with major Cat losses
from around the country including major hurricanes, tornadoes, fires, floods,
earthquakes, the Oklahoma bombing of the Federal Reserve building and more.
• Q How do we get the initial claim forms to you?
• A We have several ways in which you can get your claims to us:
by fax, by mail, and by electronic mail. We prefer email because it seems to be
the most efficient and quickest way to begin the claims process.
• Q Do you have good communication policies in place?
• A We have superb communications policies in place. All of our staff
has access to email, cell phones, pagers, and land lines. Our outside adjusters
are required to check in daily at designated times and rotate on an on-call hotline
basis. Our inside staff is required to stay in touch with the insured or the client
at all times and keep them up to date on the status of each claim.
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