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ICA continues to keep your needs in mind as we develop new services.
We are proud to offer the following special services to our customers:
Pillar Unit (Rapid Response Team)
When disaster strikes, our clients require instant, on-site response,
regardless of the location or the weather conditions. Our network of
offices, along with our centralized assignment system dispatching all
loss details in minutes, affords you the ability in times of crisis to
hit the ground running. With two decades of catastrophe experience,
the ICA Pillar Unit helps you successfully manage loss.
Staff Augmentation
Let ICA provide your office with skilled, qualified insurance
personnel who are ready to fill a vacancy and keep your office running
smoothly.
Third Party Administration
Providing effective, efficient third party administration services
through our national network of experienced adjusters, we offer
full-program administration with electronic data transfer and financial
account management, as well as one-point-of-contact offices services.
Because of our commitment to flexibility, we are able to custom design
our services to the customer's changing needs. From incoming calls to
processing final paperwork for home office billing, we relieve you of
the details of claims processing.
Re-inspection
We offer this checks and balances system, which can be implemented
either by you, the carrier, or by us as an objective third party, to
prevent fraud or as a quality assurance process to make sure all claims
are being filed satisfactorily and on a timely basis.
National Training Facility
Built on the philosophy of hands-on instruction, the ICA National
Training Facility believes that authentic damage and actual materials
are the best preparation for real life claims. Maintained and operated
by ICA, the National Training Facility is designed to give insurance
adjusters the necessary claims handling techniques.
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