We’re delighted to announce that ICA has been named to the Top 10 claim adjusting firms in the nation for 2022, by Financial Services Review in their special issue on Claim Adjusting 2022, published last month.
We’re convinced that today’s claim adjusters must leverage technology tools to accelerate their process, including damage assessment and documentation, to resolve issues promptly. Technology, coupled with our claims adjustment expertise, helps claimants receive the indemnity promised by the insurer while streamlining claims resolution and keeping claims costs low.
“The firm holds all the top-tier resources, experience, and technical support to perform at optimum levels as a multi-line, full-service, independent claims adjusting company,” said Financial Services Review.
In recognizing ICA as one of the Top 10, the publication adds, “As a premier national independent adjusting firm, ICA offers comprehensive claims management solutions for personal and commercial loss, from daily to catastrophic events. The company’s proprietary software enables cross-platform integration along with mobile capabilities, offering users real-time access to claims and payroll details. The software also handles client claims files which translates into efficient workflows while delivering industry-defining results. Particularly during times of crisis, this enables the firm to seamlessly support clients in a timely and precise manner.”
Trained in the art of investigation
“ICA’s diverse, hands-on management team, along with fully credentialed adjusters, provide onsite and virtual inspections and investigations for commercial, residential liability and asset appraisals. The team also has extensive experience in collecting written and recorded statements and documents regarding property damage, securing salvage, negotiating settlements and identifying subrogation,” the article stated.
“Our property and casualty claims adjusters have been trained in the art of investigation which enables us to provide accurate documentation for every type of claims handling,” added Carrie Richardson, ICA vice president.
The claims handling process at ICA begins with a team deployed to the site to gain an understanding of the damage. This boots-on-the-ground approach also enables them to help businesses set reserves for claims exposure. The team then performs asset appraisals to identify and evaluate damages incurred during catastrophes. They also complete risk assessments of safety measures such as fire suppression systems. It gives them insight as to whether the commercial or residential property has been properly insured.
Innovative service through technology
During the pandemic, when onsite visits were impossible, ICA expanded its online services and created a virtual environment to conduct evaluations. This allowed businesses and homeowners to send videos of damaged assets. The ICA team can capture live photographs, allowing them to carry out claims handling processes remotely and promptly throughout the entire aftermath of a catastrophe.
Apart from claims handling, the ICA team assists underwriters during risk assessment valuations for indemnification. They accurately identify the causes of loss and write adequate estimates of repairs for indemnity payments.
“With a roster of over 800 fully qualified professionals across the U.S., ICA discerns itself in the claims adjustment space. This enables them to offer claim adjustment services coast-to-coast on par with more prominent insurance adjusters. It also gives ICA a unique advantage when it comes to scaling services to meet client requirements during adverse events.
“The technology-driven innovative business model built for providing quality customer service, powers ICA to constantly outperform expectations and stay ahead of the curve,” the Financial Services Review article concludes.